Privacy Policy

Effective Date: July 2, 2025

At DriverMateZW, your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application ("DriverMateZW") to access vehicle support services in Zimbabwe.

1. Information We Collect

When you use DriverMateZW, we may collect the following types of information:

• Personal Information: Name, phone number, email address, driver’s license details, vehicle registration number, and national ID (if required by service providers).
• Location Data: We may request access to your location to help you find nearby services (e.g., parking, roadside assistance).
• Usage Data: Details of services accessed, time spent, and preferences to improve our services.
• Device Information: Device type, OS version, and app version used.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage access to services such as insurance brokers, licensing, and roadside assistance.
• To personalize your experience based on your location and preferences.
• To communicate with you about your requests, updates, or promotions.
• To comply with applicable laws and assist law enforcement where legally required.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

• Authorized service providers and partners (e.g., insurance brokers, recovery services) to fulfill your requests.
• Law enforcement or regulatory authorities when required by law.
• Third-party analytics tools to understand app performance (only anonymized data).

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or mobile networks is 100% secure.

5. Your Rights and Choices

You may:

• Access and update your personal information via your account settings.
• Request deletion of your data by contacting our support team.
• Opt out of location tracking via your device settings (though some features may not work properly).

6. Children’s Privacy

DriverMateZW is not intended for users under the age of 18. We do not knowingly collect information from minors.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app and/or on our website with the updated date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: websites@webworks.co.zw
Phone: +263 7xx xxx xxx (example)
Website: https://drivermatezw.co.zw

By using DriverMateZW, you agree to the terms of this Privacy Policy.